Conversations

Starting a Conversation

Open the agent chat from the portal sidebar. The agent maintains conversation context so you can have natural back-and-forth discussions.

What You Can Ask

Query Data

• “How many orders are pending?”
• “Show me orders from Shopify this week”
• “What’s the average order value for California?”
• “Which orders haven’t shipped in 3 days?”

Request Actions

• “Tag all pending orders over $500 as priority”
• “Move order #1234 to processing”
• “Sync orders from the Shopify bridge”
• “Create a shipment for order #5678”

Get Insights

• “What are our busiest shipping days?”
• “How many orders failed fulfillment this week?”
• “Compare order volume across bridges”

Message Flow

1. You send a message
2. The agent analyzes your request using your organization’s data
3. For queries, it returns results directly
4. For actions, it proposes a pending action for your approval
5. Messages are stored and visible in the conversation history

Conversation History

All conversations are persisted. You can:

• Continue previous conversations
• Search past messages
• Reference earlier context (“like we discussed yesterday”)

API Access

Send messages programmatically:

POST /api/agent/chat
Content-Type: application/json
 
{
  "message": "How many orders are pending?"
}